Once Customer Booking Confirmations are activated, both the Timeline and List views will start to display the status of the confirmation and who has been sent a confirmation email/SMS.
List Mode:
This information will start to appear in the Confirmed column of the Timeline. The different display types are below :
| Empty Field | This indicates the system did not prompt the customer to confirm their booking. |
|
Confirmed
|
This indicates the customer was sent/asked to confirm their booking and followed the prompts. |
|
? Requested
|
This indicates the customer has been asked to confirm their booking but has yet to do so. |
Timeline Mode:
The Timeline will display the same status as described above.
A booking on the Timeline with no symbols next to its name indicates the system did not ask the customer to confirm their booking.
A booking with a '?' next to its name indicates the customer has been asked to confirm their booking but has yet to do so.
A booking that is highlighted green and has two ticks next to its name indicates the customer was sent/asked to confirm their booking and they followed the prompts.
Manually Confirming a Booking:
On the Timeline or in the List view, staff can manually confirm a booking.
- To begin, navigate to the individual booking's Edit Booking screen.
- Once the pop-up has been opened, click the dropdown selector at the bottom left-hand screen.
Scroll up and select the Confirmed Customer option when the additional options appear.
Confirm the selection when prompted.
Then click the Save button.
