Once 'Customer Booking Confirmations' are activated, both the 'Timeline' and 'List' views will start to display the status of the confirmation and who has been sent a confirmation email/SMS.
This information will start to appear in the 'Confirmed' column of the 'Timeline'. The different display types are below :
|Empty Field||This indicates the system did not prompt the customer to confirm their booking.|
|This indicates the customer was sent/asked to confirm their booking and followed the prompts.|
|This indicates the customer has been asked to confirm their booking but has yet to do so.|
The 'Timeline' will display the same status as described above.
A booking on the 'Timeline' with no symbols next to its name indicates the system did not ask the customer to confirm their booking.
A booking with a '?' next to its name indicates the customer has been asked to confirm their booking but has yet to do so.
A booking that is highlighted green and has two 'Ticks' next to its name indicates the customer was sent/asked to confirm their booking and they followed the prompts.
Manually Confirming a Booking:
On the 'Timeline' or in the 'List' and 'View', staff can manually confirm a booking.
- To begin, navigate to the individual booking's 'Edit Booking' screen.
- Once the pop-up has been opened, click the dropdown selector at the bottom left-hand screen.
Scroll up to and select the 'Confirmed Customer' option when the additional options appear.
Confirm the selection when prompted.
Then click the 'Save' button.