If you're reading this article, in most cases you have received an 'error message' from WOWAPPS saying your recent order has failed because you have Pass-Thru printing turned on and your POS was turned off.
However, this may not be the case. Your POS might have already be turned/left on. In the event of this, Kounta has suggested you try the below steps/Options.
It's worth re-affirming that if the iPad is locked, the screen is asleep, or you're in another app the Pass-Thru printing will absolutely fail and it does take about 30 seconds or so for the iPad to reconnect to Kounta HQ
Option 2 - WIFI Cache
Occasionally information between your device and WIFI will cache. The fix for this seems to be
1. Forget wifi network
2. Power cycle the device
3. Reconnect the wifi
4. Open POS and resync.
Option 3 - Last Resort
There has been reports of a potential bug in the current iOS 15 that is believed could be impacting a service called WebSockets. Kounta uses WebSockets to handle data between your iPad and their servers.
Kounta is currently waiting for iOS to release a patch to address this, however, Kounta is lead to believe that changing the following settings will likely act as a workaround.
First, completely exit the Lightspeed Kounta app (double tap iPad home button, then swipe the Lightspeed App up)
Step 2: Go to Settings
Step 3: Scroll down to 'Point of Sale then select 'Repair on Next Launch'
Step 4: Scroll up to Safari, click Advanced
Step 3: Click Experimental Features
Step 4: The setting 'NSURL Session WebSocket' needs to be turned off (in this image it is turned on so click it to disable the feature)
Step 5: Click 'Advanced' to go back
Step 6: Click 'Safari' to go back further
Step 7: Click Clear Website History & Data
- Open the Lightspeed app again.
- Login to Back Office.
Once logged in:
- Click POS on the top right corner of the screen
- If prompted, confirm your company and site
- Select your register and if prompted, confirm that you wish to 'Use This Register'
This will now download a fresh copy of your Lightspeed site from our cloud servers and reload the POS, and it should use the more stable WebSockets connection method.
If you have tried the above steps and this is still failing. Please reach out to WOWAPPS support via the Contact Us button and ensure you submit the request with your Kounta's Site ID