This is a quick troubleshooting section for when you are unable to print from your tablet.

• When printing stops working, the most common cause is that your tablet 'skipped a beat' and opened the app on a web page rather than an 'app form' (do not worry, it is easy to tell and easy to fix).
• Be a part of the 'Manager's App'.
• In the 'Orders-Setup' tab, go to the printing section.
• If you see a yellow bar in the printing area that looks like this:

1. Then you must log out of your app and retry. To log out, click the 'Door Icon' (top right).
2. If this happens again when you log in, delete your app and re-install it.

You should never see a yellow bar and in fact, see a blue bar...something like this:

If you have tried the two-dot steps above, or have seen a blue box like in the second image, then continue...

• Ensure the tablet you're receiving the device on is on the same network as the printer (same wi-fi network).
• You're using a recommended Epson printer.
• The IP address of the printer has not changed. 
• The printer is on your local network and not a network generated from your POS.
• Check all cables are installed and connected correctly. 

If you have confirmed the above and still can't manage to get the printer working, then please contact WOWAPPS support.