While it is always preferable and easiest to encourage customers to book online, they will occasionally pop in or call and you will need to manually enter the booking into the system.
The List View is the best place to start. To access the List View, see below:
First, log in to WOWAPPS. Otherwise, go to Bookings on the left side panel and then click the blue Booking List button.
When you get to the List View area, you will notice a button labelled + New Booking.
New Booking Button:
When this option is chosen, a new pop-up window will appear. You can either add a booking or create a Walk In from here.
What is the difference between a Walk-In and a New Booking?
A Walk In is used when a customer ''walks in'' and wants to eat right away. When you select a Walk-In, the only field that must be filled out is Pax.
However, a New Booking requires you to enter all customer information.
When you use the New Booking button to enter a booking, it is automatically confirmed and follows any additional rules (such as blockouts) that you have previously set up.
If you want to book outside of your normal booking rules (such as hours and blockouts), you can do so by selecting Bypass Availability & Blockout. (Click here to learn more)
How to Make a New Reservation:
Step 1: Click on the +New Booking button.
Step 2: Select the desired date.
Step 3: Decide on a time frame.
Step 4: Type in the customer's first name.
Step 5: Add in the customer's last name (optional).
Step 6: Provide an email address (optional but beneficial for later retargeting).
Step 7: Enter the total number of people in the booking.
Step 8: Enter your phone number (optional but beneficial for booking confirmations).
Step 9: Add any booking comments.
Please keep in mind that after Tables have been activated, you will be able to assign a booking to a table if you so desire. This is not required and you can learn more about it by reading Adding Tables.