While it is always preferable and easiest to encourage customers to book online, they will occasionally 'pop in' or call and you will need to manually enter the booking into the system.

The ‘List or Table View’ is the best place to start. To access the ‘List or Table View’, see below:

1 - Log in to WOWAPPS.

2 - From the Dashboard (the default tab), select the ‘List or Table View’ button in the far right corner of the booking section. Otherwise, go to the left side panel and click the blue or green booking list buttons.

'Add New Booking’ Button:

When this option is chosen, a new pop-up window will appear. You can either add a booking or create a 'Walk In' from here.

What is the difference between a 'Walk In' and a ‘New Booking’?

A ‘Walk In’ is used when a customer 'walks in' and wants to eat right away. When you select a ‘Walk In’, the only field that must be filled out is 'Pax'.

Whereas a 'New Booking' requires you to enter all customer information.

When you use the 'New Booking' button to enter a booking, it is automatically confirmed and follows any additional rules (such as blockouts) that you have previously set up.

If you want to book outside of your normal booking rules (such as hours and blockouts), you can do so by selecting ‘Bypass Availability & Blockout’. More about this can be found in the additional booking widget options.

How to Make a New Reservation:

Step 1: Click on the 'New Booking’ button.

Step 2 -  Select the desired date.

Step 3 - Decide on a time frame.

Step 4 - Type in the customer's first name.

Step 5 - Add in the customer's last name (optional).

Step 6 - Provide an email address (optional but beneficial for later retargeting).

Step 7 - Enter the total number of people in the booking.

Step 8 - Enter your phone number (optional but beneficial for booking confirmations).

Step 9 - Add any booking comments.

What Comes Next?

It is now time to learn about blockouts