When a customer places an order, the system tells DoorDash (except when it is a pre-order) the time stated on your Pickup dial, located on the sliding bar in Orders > Set Up area.
Therefore, DoorDash will organize the driver's arrival at the restaurant based on this time.
For example, based on the example above, if an order comes in at 12pm, the driver will be booked for 12.10 pm.
The time that the customer is told is based on the Delivery Time found in the Delivery tab.
Based on the example below, if an order comes in at 12pm, the customer is told that delivery should be around at their location at 12:25 pm.
If we were to combine the process:
- The customer orders at 12 pm and will be told to expect the delivery at 12:25 pm.
- You, as the restaurant owner, are told to have the order ready by 12:10 pm.
- The driver is also told to be at your venue by 12:10 pm to pick up the order.
Things to note
The customer will be sent a tracking link to their mobile to track the status of the order.
You, as the Restaurant Owner, will be notified of driver updates either via your POS os or the WOWAPPS Bump-bar. This process will be explained in future articles.
Setting your suburbs