The delivery fee is ultimately paid for by the customer and then taken from the total price of the order as soon as the order is placed/approved. The delivery portion of the order is collected by WOWAPPS and then sent to the delivery partner.
Depending on your payment gateway, this could be seen as either Collected Fee or Service Fee or something similar.
If the total customer order was $50 and out of that $50, $40 was food and $10 was delivery.
- The customer pays $50.
- You (the restaurant owner) will receive $40.
- WOWAPPS will receive $10 to pay the delivery partner.
This whole transaction is taken place as the order is accepted and is an automatic process.
When things do not go to plan