Throughout the delivery process, Doordash will notify WOWAPPS and in turn you (the restaurant owner) about the driver's location.
There arere 4 kinds of statuses that can be received:
|Delivery Confirmed||This is when the delivery has been confirmed by the driver and can happen all the way up to 3 minutes before the estimated pick-up time|
|Driver Arrived at Pickup||When the driver has reached the restaurant|
|Delivery Picked Up||When the driver has picked up the order and is on his/her way to the customer|
|Dasher Arrived at Dropoff||When the order has successfully been dropped off at the customer's house/location|
Depending if you're using the WOWAPPS Bump-Bar or an integrated POS system, the way you will see these statuses will be different.
If you are using our Bump-Bar, more information about the driver statuses can be found by clicking here.
If the POS system you are using is Square, find more details by going to this article.
If you are using Kounta, you can find more information about the driver status in this article.
Placing an order - Customer Journey