WOWAPPS Support
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Recent activity by WOWAPPS Support-
Navigating the Timeline/Basic Features
In this article, we will walk through the Table Mode section and get to know the various views and features it has to offer. To access this Timeline, simply go to Bookings, and then click on Ti...
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Placing an order - Customer Journey (website widget)
The process the customer goes through to place an online order is the same as when ordering from a restaurant that has its own delivery system, or when creating a pick-up order. The only thing th...
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Placing an order - Customer Journey (Google)
The process your customers will follow when ordering delivery through Google, is very similar to the process followed through our widget. Customers will be asked first about their full deliver...
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Break down of Driver Statuses
Throughout the delivery process, Doordash will notify WOWAPPS and in turn you (the restaurant owner) about the driver's location. There arere 4 kinds of statuses that can be received: Del...
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Who pays for the Delivery Fee?
The delivery fee is ultimately paid for by the customer and then taken from the total price of the order as soon as the order is placed/approved. The delivery portion of the order is collected by...
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Connecting a Payment Gateway
If not done already, the final part of the set-up process is to connect a payment gateway. It is really important to set this up properly since this is how you will receive money for the delivery...
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Setting your suburbs
Enter your delivery range (in km) into the field provided and click 'Load Surrounding Suburbs'. Once loaded, all suburbs within the range specified will appear. With DoorDash, you can set your de...
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Additional Options
As soon as you turn on delivery and connect to Doordash, additional options will be displayed. All of these are optional, which means that you can leave them as they are and you will still be abl...
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Turning on Delivery / Connecting to DoorDash
WOWAPPS ordering system when activated will enable you to take orders from anywhere on the web, including your 'Google My Business Page'. It is a fantastic way to get more orders and new customer...
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Estimated Delivery and Pick up times
When a customer places an order, the system tells DoorDash (except when it is a pre-order) the time stated on your Pickup dial, located on the sliding bar in Orders > Set Up area. Therefore, Doo...