WOWAPPS Support
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Votes on activity by WOWAPPS Support-
When things don't go to plan
Who to contact when things may not go to plan. Problem Responsibility Who To Contact I did not receive an order WOWAPPS Email support@wowaps.com Driver is late 13cabs/Ven...
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Delivery Liability
I accept that WOWAPPS provides technical functionality and support facilitating delivery orders and accepts no liability for the service of delivery. Any act of delivery beyond the technical faci...
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Will customers pay the taxi rate?
This is my favourite one to answer... They already do! With the 100s of conversations we have already had with vendors…all vendors mark up their prices on other delivery platforms. Even if...
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Contacting 13 Cabs
Any changes to delivery, pick-up/drop-off times, including if there is no driver, need to be done via 13cabs Call Centre. It is suggested to try this number first 13cabs Transport Solutions 07...
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Changing pick-up times
Remember as stated before. All delivery times are assigned a pickup time at the time of order. So should you need to change the avg pick-up time, you will need to adjust the dials in the Order -...
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Is this available for my venue?
Not all venues will be eligible for delivery with 13cabs. To see if you are eligible, please click here
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Receiving the Order - POS Users (Kounta, Doshii etc)
As of early April, right now WOWAPPS has no way of updating POS systems of the taxi status like we can using our own Bump-Bar system. See this article for more information. While POS integratio...
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Receiving the Taxi Order – Bump Bar - Non-POS Users
A taxi order will come into the bump bar just like any other order. The difference is: A - You will only get the option to accept or decline the order. Unlike where in the past you will have ...
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Pre-orders – Taxi Delivery
At the moment, pre-orders are booked 15 minutes before the actual delivery time. For example: if I pre-order my delivery for 6pm, the taxi will be at your restaurant around 5.45pm. In light o...
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MUST READ – Taxi Booking Time – Order ASAP
When a customer places an order, taxis are booked on the ‘pick-up’ dial, located on the sliding bar in the Orders - Set Up area. For example, based on the example above, if an order comes in a...