If you're reading this article, in most cases you have received an 'error message' from WOWAPPS saying your recent order has failed because you have Pass-Thru printing turned on and your POS was turned off.

However, this may not be the case. Your POS might have already be turned/left on. In the event of this, Kounta has suggested you try the below steps/Options. 

Option 1 

It's worth re-affirming that if the iPad is locked, the screen is asleep, or you're in another app the Pass-Thru printing will absolutely fail and it does take about 30 seconds or so for the iPad to reconnect to Kounta HQ