Find a customer's contact details from a booking

What this covers

How to look up a customer's email address or phone number from their booking record.

Venue staff who need to contact a customer about an existing booking.

Log in to WOWAPPS Manager (Mobile App) or tohttps://ca.wowapps.com/ (Web App).
Go to Bookings.
By default the booking list shows upcoming bookings. If the booking is not visible, adjust the timeframe filter — set it to the relevant date range (e.g., Next 30 days or a specific date).
Find the booking in the list. You can search by name or scroll to the date.
Click or tap View on the booking row.
The booking detail screen shows the customer's name, email, and phone number.

"I can't find the booking" — check the timeframe filter. The default view may not include past or far-future bookings. Try setting the filter to a broader range.
"The booking has no email listed" — the customer may have booked via a channel that didn't capture an email (e.g. a phone booking entered manually). Check the phone number field as an alternative.
"I need to contact multiple customers at once" — individual booking contact details are available one at a time through the booking view. For bulk messaging, use the Campaigns feature if active on your account.