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Fix login and access issues in WOWAPPS

WOWAPPS Support
  • Updated

What this covers

How to diagnose and fix login failures in WOWAPPS — from wrong app to password reset.

Who it's for

Any venue owner or staff member who can't log in to their WOWAPPS account.

Quick check first

Are you logging into the right app? WOWAPPS has two mobile apps 

  1. Customer-Facing Ordering/Booking App

    iOS: https://apps.apple.com/ph/app/wowapps/id1401046151

    Android: [Insert Android link here]

  2. WOWAPPS Manager App (for staff and venue managers)

Mobile App

Web App

Most login issues happen because the credentials are entered in the wrong app.

Before resetting anything:

  • Open the WOWAPPS Manager app (not the customer app)
  • Try logging in with your venue email and password

If that works, you're done. If not, continue below.

If that didn't work

Scenario A — "I've forgotten my password"

  1. On the WOWAPPS Manager login screen, tap Forgot password.
  2. Enter the email address registered to your venue.
  3. Check your inbox for a reset link — it usually arrives within two minutes.
  4. Follow the link and set a new password.
  5. Return to the app and log in with the new password.

If the reset email doesn't arrive, check your spam folder. If it's still missing after five minutes, the email address on the account may be different from what you're using — contact support with your venue name so we can confirm the registered email.

Scenario B — "My password is correct but login fails"

This can happen when a browser or device has cached stale session data.

  1. Close the app completely (swipe it away, don't just minimize).
  2. Reopen the app and try again.
  3. If using a web browser instead of the app, clear your cookies for ca.wowapps.com  and reload.

When to contact support

Contact support if:

  • You've reset your password but still can't log in after two attempts
  • You don't receive a password reset email within ten minutes and it's not in spam
  • Your account appears to have been deactivated or suspended
  • You're locked out and your venue email address has changed

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