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Block availability so customers can't book specific times

WOWAPPS Support
  • Updated

What this covers

How to mark specific times as unavailable so customers can't make bookings during those periods.

Who it's for

Venue owners who need to block off time slots — for a private event, a public holiday, staff shortages, or any other reason.

Steps

  1. Log in to Log in to WOWAPPS Manager (Mobile App) or tohttps://ca.wowapps.com/ (Web App).
  2. Go to Bookings → Availability.
  3. In the Availability section, tap + New
  4. Set the date or date range you want to block.
  5. Select the specific times you want to block. The times you select become unavailable — customers will not be able to book those slots.
  6. Save the changes.

The times you've blocked will no longer appear as options in your online booking form for that period.

Troubleshooting

  • "Customers can still book the times I blocked" — check the blockout saved correctly by returning to Bookings → Availability and confirming the date and times are listed. If you're connected to Google Reserve, allow up to 24 hours for the block to propagate to Google.
  • "I want to block the whole day" — select all time slots for that date, or check whether your platform has a "Close venue" option under Availability.
  • "I only want to block specific sessions, not the whole time range" — select only the individual time slots you want closed. Slots you don't select remain open.

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